--- title: "TCPA and AI Voice Agents: What B2B Teams Must Get Right" description: The FCC treats AI voices as artificial under the TCPA. 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![](https://blog.getdarwin.ai/hubfs/raw_assets/public/nuevotemaversion-1-es-default-v7-header-footer-i18n-LANG_FROM_URL-v3-restored-posts2/darwin-ia-blog/modules/assets/66dcd014322ea9965fa61f0f_arrow-right.svg.png)](https://app.getdarwin.ai/signup?landing=homepage&language=en&utm_source=organic_homepage&utm_medium=LeadGen) ![\TCPA and AI Voice Agents: What B2B Teams Must Get Right\](https://images.unsplash.com/photo-1499159058454-75067059248a?w=1200&q=80) # TCPA and AI Voice Agents: What B2B Teams Must Get Right 07 de October, 2026 *Last updated: October 06, 2026* Your AI voice agent can qualify a lead, confirm a meeting, or chase an overdue invoice in seconds. It can also put your company in front of a regulator or a class-action lawyer if it dials the wrong person without the right permission. Since the FCC weighed in on AI-generated voices, "we use AI" is no longer a gray area: outbound AI calls fall under the same consumer-protection law as old-school robocalls. This guide explains what changed, what B2B teams need to document, and how to build outbound voice automation that is fast and defensible. It is general information, not legal advice, so review your own setup with counsel. **In this article** - [What the FCC actually ruled](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#ruling) - [Consent: what "prior express consent" means in practice](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#consent) - [Disclosure and opt-out: what the call itself must do](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#disclosure) - [The cost of getting it wrong](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#risk) - [How to build a compliant AI outbound workflow](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#workflow) - [Pre-launch compliance checklist](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#checklist) - [FAQ](https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound#faq) ## What the FCC actually ruled On February 8, 2024, the FCC unanimously determined that AI-generated voices count as "artificial" under the Telephone Consumer Protection Act (TCPA), as [Orrick's summary of the ruling](https://infobytes.orrick.com/2024-02-16/fcc-ruling-determines-ai-calls-are-subject-tcpa-regulations/) explains. The ruling took effect immediately, according to [McDermott Will & Emery](https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/). In plain terms, a voice agent that initiates an outbound call is treated like a prerecorded robocall, even if the conversation that follows is fully dynamic and sounds human. The core obligation, as [Mayer Brown describes it](https://www.mayerbrown.com/en/insights/publications/2024/02/fcc-declares-authority-and-intent-to-regulate-ai-generated-calls-under-the-tcpa), is to obtain prior express consent from the called party before making a call that uses an artificial or prerecorded voice generated through AI technologies. The ruling was aimed first at voice-cloning scams, but its language covers any AI technology that places outbound calls with a synthetic voice, including legitimate sales and service automation. ### Why B2B teams cannot assume they are exempt A common assumption is that business-to-business calling sits outside consumer-protection rules. The statute does not give you a broad business carve-out: the exceptions it lists are narrow, and the general pattern is that unsolicited automated calls are restricted regardless of who is calling, per the text of [47 U.S.C. § 227](https://www.law.cornell.edu/uscode/text/47/227). Whether a specific call is covered can depend on the line type, the purpose of the call and the relationship with the contact, so treat "we only call companies" as a hypothesis to test with counsel, not a safe harbor. **Key takeaway:** If an AI voice places the call, assume TCPA rules apply. Build consent, disclosure and opt-out handling into the workflow before you scale volume, not after the first complaint. ## Consent: what "prior express consent" means in practice The ruling requires prior express consent, but it leaves practical questions open. [McDermott's analysis](https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/) notes that the ruling does not specify whether consent must be written or oral and offers no clarity on how to obtain or document consent for AI voice calls specifically. That ambiguity is exactly why documentation matters: if you cannot show who agreed to what, when and through which channel, you cannot defend the call. ### What to record for every contact Treat consent like a data field that travels with the lead through your CRM. The minimum useful record looks like this: | Consent element | What to store | Why it matters | | --- | --- | --- | | Source | Form, call, event or import that produced the number | Proves the contact came from a permissioned path | | Wording shown | The exact consent text and its version | Shows the person knew calls could use an automated or AI voice | | Timestamp and channel | Date, time, URL or call ID | Lets you reconstruct the event if challenged | | Scope | Which number, which company, which purpose | Prevents calling for reasons the person never agreed to | | Revocation | Opt-out time, channel and who processed it | Shows you stopped when asked | Two habits make this table work. First, write consent language in plain words that mention automated or AI-assisted calls, so there is no argument about what the person accepted. Second, store the consent proof in the same system your voice agent reads from, so a number without a valid record is never dialed. Purchased or scraped lists are the most dangerous input here, because you inherit someone else's consent claims without being able to verify them. ## Disclosure and opt-out: what the call itself must do Consent covers whether you may place the call. The ruling also shapes what happens once the person answers. According to [Mayer Brown](https://www.mayerbrown.com/en/insights/publications/2024/02/fcc-declares-authority-and-intent-to-regulate-ai-generated-calls-under-the-tcpa), artificial or prerecorded voice messages must identify the entity making the call, and when a message is an advertisement or telemarketing, the recipient must have a way to opt out. [McDermott](https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/) adds that the opt-out must allow the consumer to ask for their number to be removed from the calling list. ### A simple call-opening pattern A compliant opening is also a good conversation opener. Name your company, say the call comes from an AI assistant, state the reason for the call in a sentence, and offer an easy exit. For example: "Hi, this is an AI assistant calling on behalf of Acme about the demo you requested. If you'd rather not receive these calls, just say so and we'll remove you." Short, transparent openings tend to feel more trustworthy than scripts that try to pass as human, and they remove any doubt about disclosure. ### Honoring opt-outs in real time The opt-out has to work inside the call, not only in a footer link. Your agent should recognize phrasings such as "stop calling me" or "take me off your list," confirm the request, end the call politely and write the opt-out to a suppression list that every other channel and campaign checks. If a rep, a sequence tool and a voice agent each keep their own list, one of them will eventually call someone who already said no. ## The cost of getting it wrong The financial exposure is built to scale with volume. Under [the statute's private right of action](https://www.law.cornell.edu/uscode/text/47/227), a person can recover actual losses or $500 per violation, whichever is greater, and a court can increase the award up to three times for willful or knowing violations. Because damages are counted per violation, an automated system that makes thousands of calls can multiply a single process mistake into a very large claim. Enforcement is not only a private-plaintiff issue. The ruling gave state attorneys general additional tools to pursue illegal robocalls, according to [Orrick](https://infobytes.orrick.com/2024-02-16/fcc-ruling-determines-ai-calls-are-subject-tcpa-regulations/), and [McDermott reports](https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/) that twenty-six state attorneys general wrote to the FCC supporting its approach before the ruling was released. [Mayer Brown notes](https://www.mayerbrown.com/en/insights/publications/2024/02/fcc-declares-authority-and-intent-to-regulate-ai-generated-calls-under-the-tcpa) that 48 or more states have memoranda of understanding with the FCC, which signals how coordinated enforcement can be. Add reputational damage and carrier blocking of flagged numbers, and the downside is far larger than the cost of a careful setup. ## How to build a compliant AI outbound workflow ### Start from permissioned lead sources The safest outbound calls are follow-ups to a clear request: a demo form, a pricing inquiry, a webinar registration with explicit call language. That is also where speed matters most, so compliance and results point the same way. Our guide to [speed-to-lead response time](https://blog.getdarwin.ai/en/speed-to-lead-response-time-b2b?hsLang=en) shows why contacting an interested buyer quickly changes the odds of a meeting, and a documented consent record lets you do it without hesitation. For older databases, be cautious: a plan to revive dormant leads, like the one in our [lead reactivation playbook](https://blog.getdarwin.ai/en/lead-reactivation-revive-dormant-b2b-leads-ai?hsLang=en), should begin by checking which contacts have a valid consent record and which should be approached through other, consented channels first. ### Choose the right channel for each contact Voice is not always the best or safest first touch. If a prospect gave their number for text updates or a chat conversation, an AI voice call may be outside what they agreed to. Our comparison of [AI chatbots versus AI voice agents](https://blog.getdarwin.ai/en/ai-chatbots-vs-ai-voice-agents-choosing-right-solution-business-2026?hsLang=en) can help you match channel to context, and our piece on [replacing the phone tree with conversational AI](https://blog.getdarwin.ai/en/ivr-vs-conversational-ai-replace-phone-tree?hsLang=en) covers the inbound side, where the caller initiates the conversation and the consent question looks different. This is where platform design helps. Darwin AI's outbound worker, [Bruno](https://www.getdarwin.ai/en/worker/bruno), is built to run outreach across channels from a single lead record, so consent status, opt-outs and conversation history stay in one place rather than scattered across tools. Whatever platform you choose, ask vendors how they store consent, how opt-outs propagate and what audit trail you can export. ### Plan the human handoff Compliance does not end when the AI finishes its script. Callers who are confused, upset or asking about their rights should reach a person quickly. Our guide on [AI-to-human handoff and escalation](https://blog.getdarwin.ai/en/ai-human-handoff-customer-service-escalation-2026?hsLang=en) covers triggers and context transfer, and it applies directly here: a clean escalation path is both a customer-experience win and a risk reducer. The same logic applies to [AI appointment scheduling](https://blog.getdarwin.ai/en/ai-appointment-scheduling-book-more-meetings-eliminate-no-shows-2026?hsLang=en), where confirmations and reminders still need the right permission behind them. ### Put governance around it Assign an owner for consent policy, review call scripts whenever they change, sample recordings and transcripts regularly and keep a log of complaints and how they were resolved. If your company is formalizing its wider AI rules, our [AI governance and compliance playbook](https://blog.getdarwin.ai/en/ai-governance-compliance-b2b-2026?hsLang=en) offers a framework you can extend to cover voice outreach. **Example:** A SaaS team receives a demo request on its site with a checkbox agreeing to automated and AI-assisted calls. The form stores the wording version, timestamp and number. The voice agent calls within minutes, identifies itself as AI, and offers an opt-out in the first sentence. When the contact declines further calls, the suppression list updates for every channel immediately. Each step produces a record that can be shown later. ## Pre-launch compliance checklist - Every dialed number has a stored consent record with source, wording, timestamp and scope. - Consent language mentions automated or AI-assisted calls in plain words. - The agent identifies the company and discloses it is an AI at the start of the call. - Telemarketing-style calls offer an opt-out, and the agent honors it during the call. - One suppression list is shared across voice, messaging, email and rep outreach. - Purchased and imported lists are validated before any dialing. - Escalation to a human is available and tested. - Counsel has reviewed your scripts, line types and state-level requirements. ## FAQ ### Does the TCPA apply to AI voice agents? Yes. The FCC ruled on February 8, 2024 that AI-generated voices are "artificial" under the TCPA, as [Orrick's summary](https://infobytes.orrick.com/2024-02-16/fcc-ruling-determines-ai-calls-are-subject-tcpa-regulations/) explains, so outbound calls using them need prior express consent. ### Are B2B calls exempt? Not broadly. The statute's exceptions are narrow and it does not contain a general business exemption, as seen in [47 U.S.C. § 227](https://www.law.cornell.edu/uscode/text/47/227). Coverage can depend on line type and call purpose, so confirm your situation with counsel. ### What are the damages for a violation? A private plaintiff can recover actual losses or $500 per violation, whichever is greater, and courts may increase the amount up to three times for willful or knowing violations, per [the statute](https://www.law.cornell.edu/uscode/text/47/227). ### Does the ruling explain how to document consent? No. [McDermott notes](https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/) that the ruling does not say whether consent must be written or oral or how to document it for AI voice calls, so keep detailed records of source, wording and timing. **Run outbound AI that keeps consent and opt-outs in one place.** Meet Bruno, Darwin AI's outbound worker for faster, better-documented outreach. [Explore Bruno](https://www.getdarwin.ai/en/worker/bruno) Compartir [![X](https://cdn.prod.website-files.com/66dcd014322ea9965fa61f03/66dcedc281bf97e67024ab64_X.svg)](https://twitter.com/intent/tweet?url=&text=) [mailto:?subject=&body=](mailto:?subject=&body=) [![publicidad](https://blog.getdarwin.ai/hubfs/publicidad.webp "publicidad")](https://www.getdarwin.ai/) ## Blog posts [View All ![](https://blog.getdarwin.ai/hubfs/raw_assets/public/nuevotemaversion-1-es-default-v7-header-footer-i18n-LANG_FROM_URL-v3-restored-posts2/darwin-ia-blog/modules/assets/Arrow%20white.png)](https://blog.getdarwin.ai/?hsLang=en) [![Lead Reactivation: How to Revive Dormant B2B Leads with AI](https://images.unsplash.com/photo-1621255457330-7ef4e88ec27f?w=1200&q=80)](https://blog.getdarwin.ai/en/lead-reactivation-revive-dormant-b2b-leads-ai?hsLang=en) [Lead Reactivation: How to Revive Dormant B2B Leads with AI](https://blog.getdarwin.ai/en/lead-reactivation-revive-dormant-b2b-leads-ai?hsLang=en) Your CRM is full of leads that went quiet. 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See B2B benchmarks by segment, where the days really go, and five tactics that cut idle time without pressurin… Lautaro Schiaffino  • 05 Oct 2026 [![IVR vs Conversational AI: When to Replace Your Phone Tree](https://images.unsplash.com/photo-1499159058454-75067059248a?w=1200&q=80)](https://blog.getdarwin.ai/en/ivr-vs-conversational-ai-replace-phone-tree?hsLang=en) [IVR vs Conversational AI: When to Replace Your Phone Tree](https://blog.getdarwin.ai/en/ivr-vs-conversational-ai-replace-phone-tree?hsLang=en) Is your phone menu costing you calls? Compare IVR and conversational AI, see where each fits, and follow a four-step plan to migrate safely. Lautaro Schiaffino  • 02 Oct 2026 [![Customer Complaint Handling: A B2B Process That Saves Accounts](https://images.unsplash.com/photo-1553775282-20af80779df7?w=1200&q=80)](https://blog.getdarwin.ai/en/customer-complaint-handling-b2b-process?hsLang=en) [Customer Complaint Handling: A B2B Process That Saves Accounts](https://blog.getdarwin.ai/en/customer-complaint-handling-b2b-process?hsLang=en) A badly handled complaint costs more than the issue itself. Use this 6-step process and triage table to turn B2B complaints into renewals. Lautaro Schiaffino  • 01 Oct 2026 [![Flexible Payment Plans Recover More B2B Debt Than Hard Collections](https://images.unsplash.com/photo-1672380135241-c024f7fbfa13?w=1200&q=80)](https://blog.getdarwin.ai/en/flexible-payment-plans-recover-more-b2b-debt?hsLang=en) [Flexible Payment Plans Recover More B2B Debt Than Hard Collections](https://blog.getdarwin.ai/en/flexible-payment-plans-recover-more-b2b-debt?hsLang=en) Chasing debtors harder isn't working. See why B2B teams offering structured payment plans recover more cash and keep the account. Lautaro Schiaffino  • 24 Sep 2026 [![Bad Debt Ratio: Formula, Benchmarks, and How to Reduce Write-Offs](https://images.unsplash.com/photo-1725258080098-727051947997?w=1200&q=80)](https://blog.getdarwin.ai/en/bad-debt-ratio-formula-benchmarks-reduce-write-offs?hsLang=en) [Bad Debt Ratio: Formula, Benchmarks, and How to Reduce Write-Offs](https://blog.getdarwin.ai/en/bad-debt-ratio-formula-benchmarks-reduce-write-offs?hsLang=en) What share of your credit sales quietly turns into write-offs? See the formula, B2B benchmarks, and the six process fixes that shrink bad de… Lautaro Schiaffino  • 23 Sep 2026 [![Net Revenue Retention (NRR): Formula, Benchmarks, How to Improve It](https://images.unsplash.com/photo-1592495989226-03f88104f8cc?w=1200&q=80)](https://blog.getdarwin.ai/en/net-revenue-retention-nrr-formula-benchmarks-improve?hsLang=en) [Net Revenue Retention (NRR): Formula, Benchmarks, How to Improve It](https://blog.getdarwin.ai/en/net-revenue-retention-nrr-formula-benchmarks-improve?hsLang=en) Is 103% NRR good or hiding churn? Get the formula, segment benchmarks, the NRR-GRR gap that reveals concentration risk, and six levers that … Lautaro Schiaffino  • 18 Sep 2026 [![Order-to-Cash Process: Where B2B Cash Gets Stuck (and How to Fix It)](https://images.unsplash.com/photo-1767423802472-f5fd07dfdb10?w=1200&q=80)](https://blog.getdarwin.ai/en/order-to-cash-process-where-b2b-cash-gets-stuck?hsLang=en) [Order-to-Cash Process: Where B2B Cash Gets Stuck (and How to Fix It)](https://blog.getdarwin.ai/en/order-to-cash-process-where-b2b-cash-gets-stuck?hsLang=en) Over 40% of B2B invoices are overdue. See the 7 stages where cash leaks, the KPIs that expose it, and the fixes that get you paid faster. Lautaro Schiaffino  • 17 Sep 2026 [![Customer Satisfaction Score (CSAT): Benchmarks and How to Improve It](https://images.unsplash.com/photo-1633613286991-611fe299c4be?w=1200&q=80)](https://blog.getdarwin.ai/en/csat-score-good-customer-satisfaction-score-improve?hsLang=en) [Customer Satisfaction Score (CSAT): Benchmarks and How to Improve It](https://blog.getdarwin.ai/en/csat-score-good-customer-satisfaction-score-improve?hsLang=en) Most teams report CSAT and never move it. See 2026 benchmarks by industry, the hidden reason scores stay flat while churn rises, and 5 lever… Lautaro Schiaffino  • 16 Sep 2026 [![Call Center Occupancy Rate: Formula, Benchmarks, and How to Fix It](https://images.unsplash.com/photo-1626863905121-3b0c0ed7b94c?w=1200&q=80)](https://blog.getdarwin.ai/en/call-center-occupancy-rate-formula-benchmarks?hsLang=en) [Call Center Occupancy Rate: Formula, Benchmarks, and How to Fix It](https://blog.getdarwin.ai/en/call-center-occupancy-rate-formula-benchmarks?hsLang=en) High occupancy looks efficient until agents quit. See the formula, the 75–85% range, and five ways to cut occupancy without adding headcount… Lautaro Schiaffino  • 14 Sep 2026 [![Accounts Receivable Aging Report: How to Read It and Act on It](https://images.unsplash.com/photo-1753955900083-b62ee8d97805?w=1200&q=80)](https://blog.getdarwin.ai/en/accounts-receivable-aging-report-how-to-read-act?hsLang=en) [Accounts Receivable Aging Report: How to Read It and Act on It](https://blog.getdarwin.ai/en/accounts-receivable-aging-report-how-to-read-act?hsLang=en) Four in ten B2B invoices are overdue. Learn which aging buckets predict write-offs, how you compare, and the daily workflow that keeps AR cl… Lautaro Schiaffino  • 11 Sep 2026 ![](https://blog.getdarwin.ai/hubfs/raw_assets/public/nuevotemaversion-1-es-default-v7-header-footer-i18n-LANG_FROM_URL-v3-restored-posts2/darwin-ia-blog/modules/assets/66dcd014322ea9965fa61f45_nav-arrow-left.svg.png) ![](https://blog.getdarwin.ai/hubfs/raw_assets/public/nuevotemaversion-1-es-default-v7-header-footer-i18n-LANG_FROM_URL-v3-restored-posts2/darwin-ia-blog/modules/assets/66dcd014322ea9965fa61f2c_nav-arrow-right.svg%20fill.png) ![](https://blog.getdarwin.ai/hubfs/raw_assets/public/nuevotemaversion-1-es-default-v7-header-footer-i18n-LANG_FROM_URL-v3-restored-posts2/darwin-ia-blog/modules/assets/66dcd014322ea9965fa61f0f_arrow-right.svg%20fill.png) ![Darwin AI](https://blog.getdarwin.ai/hubfs/Imagotipo%20(2).png) [Try Darwin Now](https://app.getdarwin.ai/signup?landing=homepage&language=en&utm_source=organic_homepage&utm_medium=LeadGen) #### SiteMap - [Home](https://blog.getdarwin.ai/?hsLang=en) - [Partners](https://www.getdarwin.ai/en/partners?utm_source=organic) - - [Industries](https://www.getdarwin.ai/en/industrias?utm_source=organic) - [API](https://api.getdarwin.ai/) - [Jobs](https://apply.workable.com/darwin-ai/) #### Industries - [Automotive](https://www.getdarwin.ai/en/industrias/automotriz?utm_source=organic) - [Education](https://www.getdarwin.ai/en/industrias/educacion?utm_source=organic) - [Real Estate](https://www.getdarwin.ai/en/industrias/inmobiliario?utm_source=organic) - [Retail](https://www.getdarwin.ai/en/industrias/retail?utm_source=organic) - [Health](https://www.getdarwin.ai/en/industrias/salud?utm_source=organic) - [Insurance](https://www.getdarwin.ai/en/industrias/seguros?utm_source=organic) - [Services](https://www.getdarwin.ai/en/industrias/servicios?utm_source=organic) #### Recursos - [Blog](https://blog.getdarwin.ai/en) - [ROI Calculator](https://www.getdarwin.ai/en/roi-calculator?utm_source=organic) - [WhatsApp Link Generator](https://www.getdarwin.ai/en/whatsapp-link-generator?utm_source=organic) - [WhatsApp QR Generator](https://c2w.getdarwin.ai/en) - [Help Center](https://help.getdarwin.ai/en/) #### Legal - [Privacy policies](https://www.getdarwin.ai/en/politicas-de-privacidad?utm_source=organic) - [Terms of Use](https://www.getdarwin.ai/en/tyc?utm_source=organic) © 2025, Papagaio US Corp [![LinkedIn](https://cdn.prod.website-files.com/66dcd014322ea9965fa61f03/66dcedc23de86b5508578f9e_linkedin.svg)](https://www.linkedin.com/company/getdarwinai) [![Instagram](https://cdn.prod.website-files.com/66dcd014322ea9965fa61f03/66dcedc2a528a79d9b481478_Ig.svg)](https://www.instagram.com/darwinai.en/) [![X](https://cdn.prod.website-files.com/66dcd014322ea9965fa61f03/66dcedc281bf97e67024ab64_X.svg)](https://x.com/getdarwinai) [![TikTok](https://cdn.prod.website-files.com/66dcd014322ea9965fa61f03/674e5a64c46e9558e404d15c_TikTok.svg)](https://www.tiktok.com/@getdarwin) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lautaro Schiaffino", "url" : "https://blog.getdarwin.ai/en/author/lautaro-schiaffino" }, "dateModified" : "2026-10-07T12:00:00.423Z", "datePublished" : "2026-10-07T12:00:00.000Z", "headline" : "TCPA and AI Voice Agents: What B2B Teams Must Get Right", "image" : [ "https://images.unsplash.com/photo-1499159058454-75067059248a?w=1200&q=80" ], "mainEntityOfPage" : { "@id" : "https://blog.getdarwin.ai/en/tcpa-ai-voice-agents-compliance-b2b-outbound", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.getdarwin.ai/hubfs/Darwin%20AI%20Logo.jpg" }, "name" : "Darwin AI" } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. The FCC ruled on February 8, 2024 that AI-generated voices are artificial under the TCPA, so outbound calls using them need prior express consent. Source: https://infobytes.orrick.com/2024-02-16/fcc-ruling-determines-ai-calls-are-subject-tcpa-regulations/" }, "name" : "Does the TCPA apply to AI voice agents?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Not broadly. The statute's exceptions are narrow and it has no general business exemption. Coverage can depend on line type and call purpose, so confirm with counsel. Source: https://www.law.cornell.edu/uscode/text/47/227" }, "name" : "Are B2B calls exempt?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "A private plaintiff can recover actual losses or $500 per violation, whichever is greater, and courts may increase the amount up to three times for willful or knowing violations. Source: https://www.law.cornell.edu/uscode/text/47/227" }, "name" : "What are the damages for a violation?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. The ruling does not say whether consent must be written or oral or how to document it for AI voice calls, so keep detailed records of source, wording and timing. Source: https://www.mcdermottlaw.com/insights/fcc-requires-consent-for-ai-generated-cloned-voice-calls/" }, "name" : "Does the ruling explain how to document consent?" } ] } ```