---
title: "Success Story: Manzana Verde and the Digital Transformation with Darwin AI"
description: "Manzana Verde's Digital Transformation with Darwin AI: Lead Management Optimization, Cost Reduction, and Improvement in Customer Experience."
image: https://blog.getdarwin.ai/hubfs/manzana-1.png
---
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# Success Story: Manzana Verde and the Digital Transformation with Darwin AI
03 de October, 2024
Manzana Verde is a company that offers healthy meal plans. With operations in Peru, Mexico, and Colombia, it has already delivered nearly one million orders. Here, Larissa Arias, CCO and co-founder of the company, shares the challenges they faced before using Darwin AI, the results they achieved, and how their operations currently run with this solution.
## Challenges
Before implementing Darwin AI, we faced several significant challenges. One of the biggest problems was lead management. Every time a customer registered on our website or app, the information would pile up, leading to slow response times. Quick responses are crucial in our industry; if we don't reply at the right moment, customer interest can drop. Additionally, training and keeping a motivated sales team was a constant challenge, as the quality of service varied from one salesperson to another.
## Results
The arrival of Darwin AI brought about significant changes. Since its implementation, we’ve managed to cut our sales team in half, resulting in substantial cost savings. The need for a commercial manager also disappeared, as Darwin took over much of the initial interactions with leads. Now, response time to customers has been reduced to just five minutes, significantly improving our conversion rates. This efficiency has also allowed us to focus our resources on leads that are ready to buy.
## What it looks like now
Today, our operation is much more streamlined. Darwin AI's integration with our system allows us to manage leads efficiently, ensuring that every customer receives a fast and effective response. We haven't received complaints about "talking to a robot," which indicates that our customers are satisfied with the service they receive. Overall, the customer experience has improved.
## What it's like working with Darwin
Working with Darwin has been largely positive. The initial integration was simple, and the support has been good. Overall, working with Darwin AI has transformed our operation, making it more efficient and ready to tackle future challenges.
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[](https://blog.getdarwin.ai/en/support-capacity-planning-demand-spikes?hsLang=en)
[Support Capacity Planning: Handle Demand Spikes Without Hiring](https://blog.getdarwin.ai/en/support-capacity-planning-demand-spikes?hsLang=en)
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Lautaro Schiaffino • 13 Aug 2026
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Most AHT programs shave seconds and lose customers. Here is how to find the minutes hiding in wrap-up, hold and context - without rushing a …
Lautaro Schiaffino • 07 Aug 2026
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Lautaro Schiaffino • 06 Aug 2026
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Late payments hit a huge share of B2B receivables. See how AI credit scoring decides who gets terms, and how much, before the invoice exists…
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Your cost-per-ticket number is hiding a 2.3x multiplier. Here is how to find the real cost of every problem your support team solves.
Lautaro Schiaffino • 03 Aug 2026
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[Containment Rate: The Metric That Shows If Your AI Support Works](https://blog.getdarwin.ai/en/containment-rate-ai-support-metric?hsLang=en)
Most teams calculate containment rate wrong and celebrate the result. Here are real benchmarks, the three signals that expose fake containme…
Lautaro Schiaffino • 31 Jul 2026
[](https://blog.getdarwin.ai/en/sales-to-customer-success-handoff-b2b-playbook?hsLang=en)
[Sales to Customer Success Handoff: The B2B Playbook That Sticks](https://blog.getdarwin.ai/en/sales-to-customer-success-handoff-b2b-playbook?hsLang=en)
The handoff is where deal context goes to die. The brief, the five steps and the four metrics that keep renewals from quietly slipping away.
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[AI Order Taking: Turn WhatsApp and Email Orders into ERP Data](https://blog.getdarwin.ai/en/ai-order-taking-whatsapp-email-orders-erp?hsLang=en)
Your buyers order by chat and email. Here is what it really costs to retype those orders, and how AI captures them clean the first time.
Lautaro Schiaffino • 29 Jul 2026
[](https://blog.getdarwin.ai/en/ai-chargeback-management-prevent-win-disputes?hsLang=en)
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Lautaro Schiaffino • 27 Jul 2026
[](https://blog.getdarwin.ai/en/automated-payment-reminders-invoices-paid?hsLang=en)
[Automated Payment Reminders: Get Invoices Paid Without the Chase](https://blog.getdarwin.ai/en/automated-payment-reminders-invoices-paid?hsLang=en)
59% of businesses carry overdue invoices. See how automated, conversational reminders collect the money before you ever have to chase.
Lautaro Schiaffino • 24 Jul 2026
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